Introduction
Dubai, UAE experienced record growth of 25% in new business licenses in the first half of 2022 compared to the first six months of 2021. This number is increasing rapidly yearly as foreign businesses are moving to the Middle East.
The increment clearly shows the reaffirm of the success of the innovative & new strategic approach of the government & the policy amendments that have revitalized the economy of the country & resulted in a strong flow of local & foreign investments.
Thanks to the improved government policies that made it easy to start a business in the UAE, the number of small & medium enterprises in mid-2022 in UAE was 557,000. And, it is forecasted that this number will reach 1 million by the end of 2030.
With this rise of the business market in the UAE, competition also increases & hence maintaining seamless communication with your customers becomes vital. Communication is one of the most crucial parts of determining the success of a business. Customers always look for quick & straightforward answers to their queries directly from the brands.
This makes it important for you to understand the value of customer communication & automate the majority of your business notifications via a platform that your customers use majorly – yes, it’s WhatsApp Business API.
Define – WhatsApp Business API
WhatsApp Business API, introduced by Facebook in 2018, enables businesses to send and receive unlimited messages globally on WhatsApp. It serves as an optimal tool for businesses seeking extensive engagement on the WhatsApp platform worldwide.
Although WhatsApp introduced the API, it did not offer an application for utilizing the WhatsApp Business API. This gap is filled by WhatsApp Business Solution Providers (BSPs) such as Gupshup.
By leveraging a WhatsApp Business API service provider in Dubai like Gupshup, businesses can fully harness the capabilities of strong customer communication.
Are you interested in understanding the specific advantages of integrating the WhatsApp Business API into your business operations?
Reasons to integrate WhatsApp Business API for seamless Conversations
Integrating WhatsApp Business API with your business results in multiple benefits, let’s learn why they are so important for your business!
Real-Time Interactions
This integration enables you to communicate with your customers in real time. It will let you help them quickly by answering their questions, & giving them updates regularly. This is the start of a trustworthy relationship with your customers.
For instance, let’s assume a food delivery company that can overcome the challenge of sending out order delivery reminders with an easy integration with WhatsApp Business API. There are high chance that people might miss out on their delivery updates because of cluttered emails or app notifications.
Now, it’s easy for customers to track their orders with a WhatsApp message. This keeps your customers informed about their food. This kind of solution not only helped minimize the queries related to order tracking but also greatly increased customer satisfaction levels as now they are informed via a preferred communication platform.
Enhanced Customer Experience
Businesses get a lot of data collected about their customers from various resources. This data is a great way to reach out to your customers in a personalized way. This improves your way of communicating with your customers with a customized approach. You can send out custom WhatsApp messages to customers to make them feel valued. This takes customer experience to a whole new level.
Build A Strong Brand Identity
70% of the people prefer buying from brands they trust. WhatsApp Business API services in Dubai help set up this trust by establishing a strong brand identity thanks to the esteemed green tick.
This green checkmark is a mark of confirmation directly from WhatsApp. It confirms the reliability of your brand. It’s easy for people to trust a brand when they see a green tick on their WhatsApp profile.
A small green tick can help you establish an authoritative presence on WhatsApp & an identity that customers can easily trust on. This not only improves customer trust but also strengthens your brand’s reputation & bond with your customers.
Marketing Opportunities
WhatsApp Business API is a great tool that can also be used to target marketing campaigns. You can send personalized promotional messages or product recommendations as per the purchase history of the customer or based on your previous interactions with them.
For instance, an e-commerce website can revolutionize its customer experience by sending out rewards & offers via WhatsApp to its customers, especially during different sales. This can be a streamlined approach to send promotional messages looking at the previous purchases of a customer & to keep them informed about the ongoing offers.
This could be a good way to enhance sales keeping the customer satisfied. Thanks to WhatsApp Business API, such a move can align with the customer-centric approach of a brand to make the shopping journey of customers easier & engaging.
Unmatched Security
Customers are highly concerned about their data security while communicating with any brand. 87% of people won’t prefer to be involved with businesses in case of security concerns.
WhatsApp supports end-to-end encryption which automatically eliminates all security questions. All the messages exchanged between a brand & their customers through WhatsApp are completely encrypted & safe.
This makes it an easy & safe platform of communication for a lot of businesses such as banks, financial institutions, & others to share sensitive information without worrying about safety & security concerns.
Conclusion
In a dynamic online landscape, effective communication with customers is vital for businesses. Utilizing platforms like Gupshup for WhatsApp Business API simplifies this process, allowing for swift and personalized interactions. With its capacity for tailored messaging, this cross-platform integration offers substantial benefits.
